Return Policy

Return Policy

Returns Policy

What You Need to Know Before Returning:

1.         If only we lived in a perfect world! Unfortunately, we don’t, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well.

2.         All returns must be in like new condition and in the original packaging. Please include a copy of your invoice, as that will make the process quick and easy.

3.         We refund your payment the same way you paid. Refunds of less than $1 will not be made except by customer request.

4.         We can’t be responsible for damages, so please package your returned items carefully.

5.         If you can ship the item back to us UPS or USPS within the 48 contiguous states, you don’t need to call for authorization.
Just send it to us at: 12860 Muscatine Street, Arleta, CA 91331

6.         If we shipped you the wrong item, send it back, and we’ll send the right item and reimburse you the UPS ground rate for your return.

7.         We can’t accept anything that has been installed (unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.

8.         If you are returning a kit, it needs to contain all the parts you received. No partial kits may be returned.

9.         Electronic media (CDs, DVDs) cannot be refunded once they are opened. However, if it is not working properly, it can be exchanged for the same part number.

10.     Please call our customer service line for a return authorization if your part was delivered outside of the 48 contiguous United States.

11.     If you want to return something you bought over a year ago, please call our customer service line for return authorization.

12.     You must call Customer Service when returning a Truck Freight item.
Customer Service Line: (800) 896-8910

13.     A 20% non-refundable restocking fee will be added to anything that’s over a year old (unless the extended manufacturer warranty is still in effect, of course) as well as to any unauthorized Truck Freight returns.

14.     And the legal part again: We have the right to refuse any return we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid.

15.     We will not accept C.O.D. returns.


Warranty

1.         H&H Auto Parts Wholesale guarantees all parts for exchange or refund up to 1 year provided all criteria for a return are met. See Returns Policy.

2.         In some instances the manufacturer's warranty extends this limit. These extensions are noted in the catalog. Example: ACDelco.

3.         All parts are subject to the manufacturer's warranty on workmanship and materials. H&H Auto Parts Wholesale will not be responsible or liable for labor, incidental or consequential damages of any kind. Our maximum liability shall not exceed the cost of the product.

4.         Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of H&H Auto Parts Wholesale.

5.         The warranty period begins at Date of Purchase.

6.         If we are unable to exchange a part, due to backorder or no longer available status of the part, we will refund the original purchase price of the part to you.


What do I do if my package arrives damaged?

H&H Auto Parts Wholesale does its best to package all items so they will not be damaged; however, if you receive a package that has visible damage, refuse delivery due to damage. If you do not notify the carrier at time of delivery, you have 15 days to notify the carrier of the damaged shipment. Immediate contact is recommended.